Drysdales Western Wear

Returns and Exchanges


Customer Service:

Phone: (800) 608-9800
Hours: Monday - Friday 8:00 a.m. to 9:00 p.m.
Saturday 8:00 a.m. to 5 p.m. Central Time
Email: customerservice@drysdales.com


What merchandise is not accepted?


Merchandise will be gladly exchanged or returned within 90 days of purchase provided the customer has the receipt, and the merchandise is in “ORIGINAL CONDITION.” Merchandise must be in Original Condition (tags, packaging intact, unwashed, unworn). Drysdales will not exchange merchandise that has been worn, damaged or otherwise deemed to not be in original condition, nor can we accept merchandise that has been altered or monogrammed. When trying on boots, be sure to walk in carpeted areas until you are sure that your boots fit correctly. Unfortunately, we are not able to reimburse you for any shipping costs you incur purchasing or returning an item at Drysdales.com.

How to Process

In the event that you are not satisfied with the merchandise when you receive it, please return it to us in its original condition for a prompt refund (excluding shipping charges) or exchange. See the back of your invoice for return instructions.


    1. Complete Return Form
      Print this form, complete and enclose the form with the package.

    1. Insure and Send Your Package Prepaid
      Insure your package and send it prepaid through U.P.S. or U.S. Parcel Post. Drysdales will not accept C.O.D. Please allow 5 - 7 days after our receipt of merchandise for your refund or exchange to be processed

  1. Where to Send
    Drysdales Catalog - Return Dept
    1555 N 107 E Ave
    Tulsa, OK 74116-1509